1. Cancelling a subscription
Clients may request cancellation through the Cancel Subscription function in ARET Hub or through the app's support/help channel. ARET will confirm receipt within 24 hours or the next Working Day and process the request without unreasonable delay.
2. Seven-day cooling-off period
A new subscriber may cancel within seven days of the initial subscription and receive a refund of the Subscription Fee where no collection has yet been performed. If a collection has already been performed, ARET may deduct a reasonable amount for the service already rendered. The one-time Registration Fee is not refundable.
3. Individual and business notice periods
For standard Individual/Private rolling plans, cancellation ordinarily takes effect at the end of the paid Billing Cycle when requested at least two Working Days before the next renewal or pickup. Business/Corporate cancellation and fixed-term arrangements may require longer notice as stated in Clause 9 of the full Agreement.
4. When a service refund or credit may be due
- ARET misses a scheduled collection through its own fault: the Client may choose a free make-up collection or a refund/credit for that pickup.
- An overcharge or billing error occurs: the excess amount may be refunded or credited.
- A Client properly cancels with an unused prepaid balance: the unused portion may be refunded on a pro-rata basis, subject to any properly applicable early-exit charge.
- ARET withdraws a service from an area other than because of Client breach: unused prepaid value may be refunded in accordance with the Agreement.
5. When a refund is generally not due
- The one-time Registration Fee is non-refundable.
- Collections already performed and Services already rendered are not refundable.
- A pickup that fails because the Client did not make waste available, grant access or comply with service requirements is not refundable, although ARET may choose to reschedule.
- Properly applicable early-exit charges are not refundable.
6. Refund process and timing
Refund requests may be raised through ARET Hub or another approved support channel. ARET will acknowledge a request within two Working Days. Once approved, a refund is processed to the original payment method within ten Working Days, subject to payment-channel limitations and applicable bank or processor charges under the Agreement.
7. Goods purchased through ARET Hub
Goods such as bins, bags or recycling containers are governed by the separate returns provisions in Clause 28. A return may be requested within seven days of delivery or collection where the Good is unused, unopened in its original packaging and undamaged. Change of mind alone is not a valid return ground, without prejudice to applicable statutory rights for defective or incorrectly supplied Goods.
8. Support
WhatsApp Front Desk: 0915 287 0616
Email: support@aretenvironmental.com
Office: 576 Oron Road, Uyo, Akwa Ibom State, Nigeria.